What Is an AI Chatbot
An AI Chatbot is a software program that has a conversation with humans using either text or voice , thanks to a bit of artificial intelligence thrown in instead of just reeling off a script. Unlike those pretty basic, rule-based bots that just react to very specific keywords , a real AI Chatbot uses natural language processing (NLP) and machine learning to get a sense of what someone is actually trying to say – not just the exact words they type in , and can follow the conversation as it unfolds.
Some Real World Examples of AI Chatbots
Things like virtual assistants like Alexa or Google Assistant, and also those business chatbots you find on WhatsApp, some websites, or in mobile apps that help sort out customer support queries.
How an AI Chatbot Actually Works
Well, to be honest, it combines natural language processing (so it can make sense of the message), a knowledge base or model (to come up with a response that makes sense), and a bit of memory for the conversation (so the chatbot knows what’s been said and can keep on track).
And the more advanced ones – those built on large language models (LLMs) for instance.
How Onextel Can Help with AI Chatbots
Our chatbot solutions at Onextel give you 24/7 automated support for all those routine customer queries, across channels like WhatsApp and web chat, and they can also be combined with OneX Aura – which is a great tool for directing AI-based conversations, so simple queries get sorted right away, and the trickier ones get bumped up to a live agent.
Why This Matters
The great thing about AI chatbots is that they can deal with all the straightforward questions and queries all day long – freeing up your human agents to handle the ones that actually need a person.