Products
Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Products
Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Today’s travelers don’t just want service; they demand immediate and personalized updates, with over 80% expecting them. The travel industry, driven by customer experience, faces significant communication challenges, including high inquiry volumes, international language barriers, and the constant need for operational efficiency. CPaaS is revolutionizing this by enabling real-time customer engagement, instant alerts for bookings, delays, or cancellations, and tailored communications, ultimately boosting customer loyalty and streamlining complex operations.
Anticipate needs, simplify logistics, and engage travelers—wherever they are.
Find out how enterprises elevate customer conversations and optimize messaging with OneXtel’s solutions.
Share confirmations, itinerary changes, and alerts instantly via any channel.
Let AI chatbots manage large volumes of travel queries.
Send personalized offers based on customer interests and history.
Automate reminders and updates to reduce manual overhead.
Offer multilingual communication for a seamless global experience.
Use self-service tools to improve retention and satisfaction.
OneXtel delivers rich, interactive messaging with carrier-grade reliability, AI-powered automation, and enterprise-grade security—so every conversation drives results.
Secure, flexible APIs connect seamlessly with your existing business systems.
ISO-certified platform with RBAC and audit trails for data protection.
Manage diverse communication channels easily with a single, integrated dashboard interface.
99.99% uptime with secure, high availability infrastructure architecture.
Use NLP and chatbots to automate and streamline interactions.
Run personalized campaigns and access detailed, real-time performance reports.
Fast, secure, and scalable communication trusted by businesses worldwide.
Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.
Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!
Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.
Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!
OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.
Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!
CPaaS is crucial for the travel industry as it integrates real-time messaging, voice, and AI-powered communication tools to streamline operations, enhance customer support, and manage challenges like high inquiry volumes and real-time updates.
CPaaS provides enhanced customer engagement through omnichannel support (SMS, email, voice), real-time alerts for bookings, delays, and cancellations, and personalized communication based on customer preferences and booking history.
Yes, CPaaS solutions offer multilingual support, which significantly enhances the global traveler experience and reduces customer drop-offs caused by communication barriers with international clients.
Future trends include AI-powered automation with chatbots handling routine and complex inquiries, multi-channel integration for seamless traveler engagement across platforms, increased data security with encryption, and integration with IoT for smart travel experiences like baggage tracking.
OneXtel is an ideal partner for travel businesses due to its omnichannel support, years of experience across multiple industries, AI integration capabilities, scalability for businesses of all sizes, and a strong focus on security and data privacy, ensuring smooth operations and customer retention.