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Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Products
Case Study
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
Railways are the lifeline of India and connect all its states from Kashmir to Kanyakumari
The public sector is undergoing a profound digital transformation, facing increased citizen demand for real-time communication to enhance engagement and streamline emergency response. Challenges like low citizen engagement, difficulties in scaling during high-traffic periods, and delayed responses can erode public trust. CPaaS offers a cost-effective and scalable cloud-based solution, enabling instant messaging, automated responses, and personalized user experiences to deliver more efficient, accessible, and citizen-friendly services that build stronger connections.
Build agile, inclusive, and secure communication for every public interaction.
Find out how enterprises elevate customer conversations and optimize messaging with OneXtel’s solutions.
Use chatbots and IVR to instantly resolve public inquiries.
Enable rapid alerts for disasters, safety, and civic updates.
Send timely broadcasts about benefits, schemes, and guidelines.
Automate reminders for appointments, deadlines, and updates.
Support regional languages and voice for wider accessibility.
Auto-sort and route queries to reduce staff burden.
The most innovative brands rely on OneXtel for mission-critical communication.
OneXtel delivers rich, interactive messaging with carrier-grade reliability, AI-powered automation, and enterprise-grade security—so every conversation drives results.
Secure, flexible APIs connect seamlessly with your existing business systems.
ISO-certified platform with RBAC and audit trails for data protection.
Manage diverse communication channels easily with a single, integrated dashboard interface.
99.99% uptime with secure, high availability infrastructure architecture.
Use NLP and chatbots to automate and streamline interactions.
Run personalized campaigns and access detailed, real-time performance reports.
Fast, secure, and scalable communication trusted by businesses worldwide.
Currently, SMS and Flows are functioning well, and all our requirements have been promptly addressed. We are satisfied with the overall service.
Vishal, we’re thrilled to hear this! 🚀 Your satisfaction is our priority. Let’s keep raising the bar together!
Our experience with OneXtel has been highly positive. The services are reliable, scalable, and have streamlined our communication processes, improving efficiency and reducing costs. The support team is responsive, ensuring a smooth experience.
Adil, your kind words mean the world to us! 💼 Let’s continue creating seamless experiences for DMI Finance!
OneXtel’s SMS and RCS solutions have transformed our customer communication, making it seamless and effective. Engagement has improved significantly, and the team is incredibly supportive. It’s great to have a partner who truly understands our needs.
Pankaj, we love hearing this! 🎉 Here’s to more seamless connections and happy customers!
CPaaS is crucial for the public sector because it enables real-time communication, enhances citizen engagement, streamlines operations, and offers a cost-effective and scalable cloud-based solution for government agencies.
CPaaS boosts citizen engagement by enabling personalized communication through SMS, emails, and automated responses, sending real-time updates and emergency alerts, and fostering trust and responsiveness in public services.
Yes, CPaaS is a scalable, cloud-based solution that ensures seamless communication and prevents downtime during traffic surges caused by festivals, application deadlines, or major government events, helping public sector organizations manage high-traffic periods.
AI-powered chatbots, particularly NLP-driven ones, revolutionize public service communication by providing instant, context-aware assistance, handling routine inquiries, and offering 24/7 accessibility, which makes services more efficient and citizen-friendly.
CPaaS solutions prioritize robust data security by implementing end-to-end encryption, multi-factor authentication (MFA), and adhering to regulatory compliance, safeguarding financial records, confidential files, and other sensitive information from cyber threats and data breaches.