ONEX CUSTOMER ENGAGEMENT

Boost customer interactions with exclusive marketing solutions.

Boost reach and interactions through effective engagement solutions. Communicate with potential or old customers, new organizations, etc., and achieve your targets and numbers through simplified customer engagement. Here are some advantages of using Customer Engagement Solution:

Customer Engagement

Onextel’s Customer engagement is an AI-enabled customer driven marketing automation solution from Onextel. Conveniently access user data on a single, comprehensive platform for better decision-making and campaign building Phone calls, mobile apps, websites, surveys, offline pamphlets, surveys, kiosks, channel events. Additionally, get more reach, more leads, higher engagement, more revenue, and better retention.

Analyse and deliver

A dashboard allows tracking campaign progress with quantified customer data, enabling effective lead generation.

Catch the customer eye, always

Our unique algorithm assures that what you send reaches customers where it matters most, instead of being discarded as spam.

Multimedia messages

Add a personal touch and make your promotional campaigns dynamic with image and video-supported emails.

Use Cases

Industries uses

Education

Deliver important messages through sms instead of email or calls and save time and forget network problems. Share exam schedules, meeting invites, study materials, etc conveniently with students. Other perks include personalized and automatic notifications, exam reminders, timetables and schedules, simplified 2-way communication, space for feedback etc.

Media & Entertainment

Get closer to your audiences and interact better. Send engaging polls, open invitations to launches, etc. Boost OTT subscriptions using SMS tools and manage them better. Smoothly look after different ticketings, registrations etc.

Travel & Tourism

Inform customers about discounts and schemes through daily notifications. Encourage remote tour guiding through automated SMS or voice tools. Allow users to send SMS feedback on your services, provide automated IVR assistance for travel bookings,etc.

E-commerce

Keep the customers updated at lower operating costs, alert promotional offers, verify cash on delivery requests, send order updates, conduct OTP authentications, password resets, divert website traffic. Moreover, set-up virtual call centers, note marketing insights, and run elaborate, engaging campaigns.

Courier, Logistics & Transport

Simplify the process of dealing with transactions with customers through SMS services. Additionally, automate customer presence verification systems, track inventory of deliveries in real-time, safeguard end-to-end customer privacy through number masking features, provide on-demand delivery updates, gather real-time feedback on delivery partners, etc.